Returns and Complaints Procedure
In accordance with applicable law, as a consumer or entrepreneur with consumer rights, you have the right to withdraw from a distance contract within 14 days of receiving the ordered products, without giving any reason. We strive to process your documentation efficiently, so please follow the guidelines below.
Step-by-step return procedure
1. Return documentation
Please download, print, and complete the withdrawal form legibly. Please ensure the document includes the correct order number, the product codes for the returned tools or accessories, and the bank account number to which the funds should be transferred.
2. Preparation and securing of goods
Returned items must be in unaltered condition, not exceeding standard product inspection. Tools, power tools, and painting accessories (e.g., rollers, brushes, trowels, spatulas) must be free from any signs of use, including contamination from paint, mortar, or other construction chemicals. Please carefully secure the items in a collective box to avoid mechanical damage during transport.
3. Returning the order
Please return the complete goods, along with the completed returns form, directly to our warehouse address. Please note that we do not accept packages with a delivery notification, sent to collection points, or cash on delivery.
Returns address
Kubala sp. z o. o.
Przemysłowa Street 5,
43-440 Goleszów
Email: sklep@kubala.com
Important additional information
- Verification and refund: Once the shipment is accepted at the warehouse and the technical condition of the returned tools is verified, the refund will be made immediately, no later than 14 days from the date of receipt of the withdrawal notice. The refund will be made using the same payment method used for purchase.
- Transport costs: The cost of safely delivering the returned goods to our warehouse is borne by the buyer.
- Complaints procedure: The above instructions apply to standard returns of new goods. If the purchased tool has a manufacturing defect, has failed during normal use, or has been damaged by the courier, please contact our Customer Service Department first to obtain a Return Material Authorization (RMA) number.